Post by account_disabled on Nov 6, 2023 4:22:56 GMT
It If the customer has a high engagement in your company, they will be starting to inquire about what else you can offer them and therefore it is important to ask them what they found useful among your products/services Lastly, if you want to retain the customer when they're trying to figure out new ways to use your product, you can ask them what kind of support they might need Obviously it's not about needlessly filling the customer with intrusive questions, but finding the right moment on their "map" where your questions could be strongly appreciated.
Here are some examples: What goals do you want to achieve using this product? Whether you have only one product or more than one, by asking what the customer's objective is you can show him that you are not there seo expater bangladesh ltd to sell at all costs , but that you really care. to the fact that his is a wise choice. This question can also be asked indirectly, using explanatory notes that explain who your product is aimed at and what objectives can be easily achieved by using it. This question should be asked in the customer acquisition phase: in this way you will have help in segmenting your buyer personas and, consequently, the customer journey map. Why are you using this product.
What attracted you? The more you can understand the reasons that pushed your customer to buy your product, the more you can leverage them to attract others like them. This is because your product must be built on the customer's needs . This question must be asked when the customer is new: the objective of this question is to understand what it is that the customer is trying to obtain and from here start to always build new products (or improve existing ones) based on those that are his priorities and interests.
Here are some examples: What goals do you want to achieve using this product? Whether you have only one product or more than one, by asking what the customer's objective is you can show him that you are not there seo expater bangladesh ltd to sell at all costs , but that you really care. to the fact that his is a wise choice. This question can also be asked indirectly, using explanatory notes that explain who your product is aimed at and what objectives can be easily achieved by using it. This question should be asked in the customer acquisition phase: in this way you will have help in segmenting your buyer personas and, consequently, the customer journey map. Why are you using this product.
What attracted you? The more you can understand the reasons that pushed your customer to buy your product, the more you can leverage them to attract others like them. This is because your product must be built on the customer's needs . This question must be asked when the customer is new: the objective of this question is to understand what it is that the customer is trying to obtain and from here start to always build new products (or improve existing ones) based on those that are his priorities and interests.